Business Operations Associate

Mercor is hiring on behalf of a fast-growing AI lab building cutting-edge technology for enterprise use cases. The team operates with high velocity and is led by an experienced founder/CEO. As the company scales, they are looking for their first operations hire to bring structure, reliability, and executional excellence across the business. This is a high-impact, foundational role where you will work directly with the founder/CEO as their operational right hand. You will own critical workflows, coordinate across internal and external stakeholders, and ensure nothing falls through the cracks in a fast-moving startup environment. This is not a traditional Executive Assistant role — it offers real ownership across operations, vendor management, and internal systems, with scope expanding as the company grows.

Key Responsibilities

1) Day-to-Day Execution

• Own vendor logistics and coordination across software tools, service providers, contractors, and compliance platforms
• Drive follow-ups across teams to ensure accountability and timely execution
• Conduct research, data entry, and preparation to support sales, fundraising, and partnership initiatives

2) Process & Operations

• Build and manage recurring workflows (e.g., investor updates, onboarding checklists, compliance cycles)
• Create and maintain SOPs and documentation as systems scale
• Coordinate hiring logistics — scheduling, interview coordination, and candidate communication
• Prepare briefs, summaries, and agendas for leadership meetings
• Own SOC 2 compliance workflows — tracking controls, coordinating evidence, and managing audit timelines
• Manage day-to-day HR operations including onboarding, benefits administration, and tools like Rippling

3) Cross-Functional Support

• Coordinate content across channels (LinkedIn, blog, internal communications)
• Support event planning (conferences, customer dinners, demo days)
• Act as a project coordinator across engineering, sales, and customer success teams

Ideal Candidate Profile

• 1–3 years of experience in operations, Chief of Staff, EA, consulting, or startup environments
• Exceptional organisational skills with a strong bias toward documentation and systems
• Ability to context-switch effectively across tasks (e.g., vendor management, investor communication, onboarding workflows)
• Strong written communication skills — comfortable drafting on behalf of leadership
• Highly proactive — identifies and solves problems before they escalate
• Familiarity with tools like Notion, Slack, Google Workspace, Rippling, and CRM systems
• Exposure to enterprise sales cycles or B2B/industrial environments is a plus
• Strong interest in AI and a willingness to leverage AI tools to improve personal productivity

Why This Role

• Direct exposure to the founder and company-building at an early stage
• High ownership with rapidly expanding scope
• Opportunity to build foundational systems in a fast-scaling AI company
• Work at the intersection of operations, strategy, and execution in one of the most important technology sectors today

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier models using human expertise. You will work on projects that focus on training and enhancing AI systems. You will be paid competitively, collaborate with leading researchers, and help shape the next generation of AI systems in your area of expertise.